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Welcome to Kids & Cream

FAQ

Find here all answers to your questions.

If you don't find the information you need, you can contact us by clicking here.

DELIVERY

  • What are the shipping times ?

    Orders placed before 1pm will be shipped the same day.

    Orders placed on weekends will be shipped the following Monday.

    Orders placed on a holiday will be shipped the next business day.

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  • What are the delivery times ?

    For Metropolitan France, delivery times are 2 working days if you choose the mode of transport Colissimo (excluding Saturday, Sunday and public holidays), and 24h if you choose Chronopost (excluding Saturday, Sunday and public holidays)

    For foreign countries, delays vary between 2 and 5 working days. 

    You can find all this information, as well as the prices, on the page « delivery ».

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  • Do you deliver abroad ?

    All our products are available in the following countries: Germany, Belgium,

    Luxembourg, Netherlands, Austria, Spain, Ireland, Italy, Portugal, Switzerland, United Kingdom.

    Shipping costs are specified at the end of the order. 

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OUR PRODUCTS

PAYMENT

RETURN AND EXCHANGES

  • Can I return a product?

    You can return your product if it has not been opened or used and is still in its original packaging.

    You will find the return procedure on the Returns and Exchanges page.

    You will be responsible for the costs of returning the goods to Metropolitan France and abroad.

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Informations